top of page

Terms & Conditions

1. Customer Support Availability

  • Our support team is available during business hours (IST) 10:00 AM – 6:00 PM, Monday to Saturday.

  • Queries received outside business hours will be addressed on the next working day.

2. Response Time

  • We strive to respond to all queries within 24–48 business hours.

  • Delays may occur during weekends, public holidays, or due to high support volume, but we always ensure every query is addressed.

3. Nature of Support

Our Customer Care team provides assistance with:

  • Order status and tracking

  • Shipping and delivery queries

  • Payment confirmations and billing-related support

  • Wholesale or bulk order inquiries

  • Product usage guidance and troubleshooting

  • Return, refund, or replacement requests (as per AERO101 policies)

Note: Technical guidance offered is general support only and does not substitute professional training or certification.

4. Wholesale Inquiries

  • We welcome bulk orders for schools, colleges, universities, startups, research labs, and industries.

  • Wholesale customers may contact our support team for custom quotations, bulk pricing, and B2B agreements.

  • Minimum order requirements and lead times may apply, depending on product category and stock availability.

5. Payment Methods

  • AERO101 accepts all major Debit Cards, Credit Cards, UPI, Net Banking, and International Cards.

  • For bulk or wholesale orders, additional payment options (such as bank transfer/NEFT/RTGS) may be available upon request.

  • All transactions are secured using encryption and comply with global security standards.

  • Customers must ensure correct payment details are provided. AERO101 is not responsible for delays caused by failed or incomplete payments.

6. Accuracy of Information

  • Customers are required to provide accurate order details, contact information, and product references while seeking support.

  • AERO101 will not be responsible for errors or delays caused by incorrect or incomplete information provided by customers.

7. Communication Etiquette

  • We encourage respectful and professional communication.

  • Abusive, threatening, or offensive behavior towards our support staff will not be tolerated and may result in suspension of customer care services.

8. Returns, Refunds & Replacements

  • Any return, refund, or replacement requests must comply with the AERO101 Return & Refund Policy.

  • Customer Care will guide you through the process but cannot override or alter policy terms.

9. Limitation of Liability

  • While we do our best to resolve every concern, AERO101 is not liable for indirect losses (such as project delays, academic losses, or business interruptions) arising from delayed or unresolved support requests.

  • Solutions offered by Customer Care are based on product specifications and intended usage provided by manufacturers.

10. Privacy & Data Security

  • All personal and order-related information shared with Customer Care is treated as confidential and protected under our Privacy Policy.

  • AERO101 will never request your passwords, OTPs, or sensitive financial details during support interactions.

11. Escalation Policy

  • If your query is not resolved satisfactorily, you may request an escalation to a senior representative.

  • Escalation timelines will be communicated transparently.

12. Policy Updates

  • AERO101 reserves the right to update or modify these Customer Care Terms & Conditions at any time.

  • Updated terms will be effective immediately upon posting on our website.

At AERO101, we are committed to powering innovation globally. Our Customer Care exists to ensure every customer, hobbyist, student, and industry partner gets the guidance and support they deserve.

bottom of page